And wow, what an experience.

This wasn’t just a tick-box exercise or a few pretty moodboards. Dani took us on a deep dive into the soul of our business. She got under our skin, into our brains, and even (gently) challenged a few long-held assumptions.

The result? We’re seeing The Retail Champion in a whole new light. We’ve come away with a renewed sense of who we are, what we stand for, our difference and crucially how we want the world to see us.

That clarity has kick-started a brand-new marketing strategy and the beginnings of a complete rebrand. There’s a new website and visual identity on the horizon, and a whole lot of exciting activity in the pipeline. But most importantly, we now have a strategic foundation that gives every piece of communication a sense of purpose, direction and cohesion.

What makes Dani's approach different?

Dani’s process is rooted in four powerful principles:
Clarify, Humanise, Embody, Grow.

She doesn’t simply focus on what you sell or how you market it - she helps you reimagine your business through a more strategic, expansive lens. From crystallising your vision and mapping your future potential, to uncovering your difference through sharp competitor and category analysis, right through to reconnecting with your core story and deeply understanding your audience. Every layer is explored with intention, insight, and authenticity.

Then comes the human bit. The bit that matters most.

Together, we revisited our brand personality, tone of voice and behaviours – our values, and the "why" behind what we do and discovered how to articulate it all with clarity and meaning. The result? A brand that feels more aligned, more confident, and more us.

Now onto another exciting part…

With our strategy in place, we’re now working with our incredibly talented Lead Graphic Designer, Zoe Munro Barber, to bring our refreshed brand identity to life.

Zoe is translating everything we uncovered with Dani into a bold new visual direction. One that embodies who we are today, and where we’re headed next. Think new website, new design, new energy.

It’s exciting. It’s rejuvenating. It feels like the beginning of a brilliant new chapter.

More than a makeover

This rebrand isn’t just cosmetic, it’s transformational. Because when your brand truly reflects your values, your purpose, and your people, everything clicks. Your marketing becomes clearer. Your messaging becomes stronger. And your audience feels it.

We can’t wait to share what’s coming next. But for now, a huge thank you to Dani and Zoe - this journey has already been game-changing.

 

Interview with Dani Nodwell: What is brand strategy, really?

We sat down with our Brand Consultant, Dani Nodwell, to demystify one of the most misunderstood yet essential elements of modern business: brand strategy. If you've ever wondered what it is, why you need one, and how it's different from your marketing plan or visual identity - read on..

 

So Dani—let’s start at the basics. What is brand strategy?

Dani smiles, as if she's been waiting for this one.
Brand strategy is the soul of your business made practical. It’s the process of uncovering who you are, why you exist, what makes you unique and how you want to show up in the world. It's your internal compass — the thing that keeps you aligned, authentic and standing out, even when the market gets noisy. It’s also what earns you loyalty, trust, and the kind of emotional value that means people will choose you over others and pay more - not because they must, but because they believe in you.”

 

And what does a brand strategy actually look like? Is it a document, a presentation, a moodboard?

“It’s all of those things and more,” she says. “A brand strategy usually results in a clear, cohesive document that looks deeply into your audience and category and uses this insight combined with your story to define your brand narrative, difference, positioning, purpose, values, vision, behaviours and key messages. It might also include competitor analysis, brand architecture and a roadmap for how you bring all that to life in your visuals, communications, and customer experience.

But also, it’s a great tool for giving direction and for decision-making. Whether you’re launching a campaign, hiring a new team member, or re-doing your website, your brand strategy helps you stay on track, true to your core, ensure effectiveness and alignment.

 

Why does a business actually need a brand strategy though? Isn’t it just for big companies with bigger budgets?

“Absolutely not,” she laughs. “Independents and SMEs need brand strategy just as much. Because without one, it’s easy to blend in, waste tons of budget on shotgun marketing, be caught up in a price war with others, waffle through unrelatable messaging, or attract the wrong audience altogether.

A solid brand strategy gives you clarity and gives the customer emotional value and investment. It helps you stand out with intention, connect with your people, and make confident decisions. Most importantly, it ensures that your brand isn’t just something that looks good. It tells a story that means something to your people.”

 

What’s the difference between brand strategy and business strategy?
“Great question. Business strategy is about the nuts and bolts: your financials, operations, logistics, sales targets. It’s the engine room.

Brand strategy, on the other hand, is the heart.

It shapes how people feel about your business. It defines your purpose, your promise, and the emotional connection you create with your audience. The two should work together; business strategy builds the structure; brand strategy gives it soul.

 

And how is brand strategy different from marketing strategy?
“Ah, this one comes up all the time. I like using this analogy. If you think of a book, your brand strategy is the author, the story - the plot, the characters, the tone, the meaning, and the lasting impression. Your marketing strategy? That’s the book tour, the press, the buzz on socials - everything that gets the story into people’s hands.

One defines what you are about and what you stand for. The other makes sure people find you.

You can’t build a good marketing strategy without first knowing your brand. Otherwise, you’re just shouting into the void. Brand gives your marketing meaning.”

 

Last one…what’s the difference between brand strategy and brand identity? Aren’t they the same thing?
“Not quite. Brand identity is the outward expression of your brand: your logo, colours, fonts, imagery, and design. It’s what people see.

Brand strategy is the thinking and feeling behind all of that. It’s what shapes the creative direction, ensures consistency, and keeps everything aligned with your vision and purpose.

If your brand identity is the outfit, brand strategy is the reason you got dressed in the first place.”

 

And with that, Dani finishes her coffee and with a sparkle in her eye says....

“If you want your business to be in it for the long haul and you want it to feel as good on the inside as it looks on the outside - brand strategy has to be where you begin.”

 

Ready to cut through the noise and lead with clarity?

Whether you're just starting out, running an established business, or evolving into your next chapter, brand overwhelm is real. In today’s crowded marketplace, staying visible, connecting with your audience, and keeping customers coming back can feel like a full-time job in itself and when your brand lacks direction, it costs more than just time. It costs growth.

A well-defined brand strategy gives you more than just a pretty logo. It’s your framework for clarity, consistency and connection. It helps you build solid foundations, unlock your brand’s potential, and confidently show up with purpose and impact.

If you're a purpose-led business that wants to make waves not just noise this is your moment. Let’s build a brand that people remember, rally behind, and are proud to be part of.

Get in touch to start your brand strategy journey.