Scott Storey - Expert in Business Process Transformation & IT Solutions for Retail, Hospitality, and Leisure

Specialising in transforming businesses, enhancing operational efficiency, and driving sustainable growth in the Retail, Hospitality, and Leisure sectors. With a track record of delivering streamlined processes and innovative IT solutions,  helping organisations simplify their operations and maximise profitability.

I work with stakeholders to identify opportunities for improvement—from safety and compliance to customer experience and profit margins. With a focus on delivering end-to-end process transformation: whether that’s mapping a "day in the life" of key roles, rationalising operating procedures, or designing IT systems that are fit for digitisation.

Key Areas of Expertise:

• Business Process Management: Simplifying, standardising, and streamlining operations to deliver consistent and excellent customer experiences.
• IT Solutions Implementation: Designing and deploying tailored systems architecture to enhance efficiency and cut costs.
• Strategic Planning & Change Management: Leading complex projects with clear strategies, tight timelines, and measurable outcomes.
• Stakeholder Engagement & Leadership: Facilitating collaborative workshops, aligning diverse teams, and driving commitment to a shared vision.

Proven Results:

• Successfully redefined and digitised processes for businesses, enabling them to operate efficiently across multiple sites.
• Led comprehensive process audits that triggered key improvements in stock control, inventory management, and EPOS integration, boosting profitability.
• Facilitated workshops that not only delivered actionable recommendations but energised teams to execute them with enthusiasm.

Why Work with Me:

I don’t just focus on the technical or strategic side—I understand the importance of engaging everyone from front-line staff to senior leadership. My approach ensures that change is both practical and embraced by the whole organisation.

If you’re looking for someone who can help drive efficiency, reduce costs, and create an exceptional customer experience, let’s connect. I’m happy to discuss how I can help your organisation achieve its goals and thrive in an ever-evolving market.